Telephone Surveys
Market Research

Our research team and telephone survey unit has extensive experience conducting telephone survey market research across many different sectors, and amongst both consumer and business to business audiences, in the UK and internationally (our highly skilled telephone interviewers are fluent in more than 20 languages between them!).

Telephone research is a widely used methodology which can prove incredibly effective for many market research projects. The relative low cost and high response rate, when compared with postal self-completion surveys for instance, makes telephone interviewing an efficient and economical research method. DJS Research Ltd is perfectly positioned to take advantage of these benefits due to our in-house CATI (Computer Aided Telephone Interviewing) enabled telephone unit

Our CATI unit is managed by Operations Manager Michellle Flanagan, who has more than a decade of expertise in telephone research. Using state-ofthe-art software, our interviewers are able to integrate telephone surveys seamlessly with other forms of data capture, such as online and face-to-face (CAPI). The system also allows real-time tracking of completed interviews, ensuring effective and timely quota management, as well as optimal use of client-provided or DJS-sourced samples. Having our own interviewers in-house means we can deliver live results as interviews are completed, providing clients with up-to-date insights throughout fieldwork.

All DJS Research telephone interviews are conducted by experienced interviewers who have worked within the industry for a number of years and have conducted thousands of market research interviews. Our specialist business to business interviewing team conduct B2B telephone survey market research on a daily basis and are highly skilled at securing interviews with senior business leaders and hard to reach groups. We carry out telephone interviews throughout the UK and internationally - taking in to account varying time-zones, and ensuring our telephone unit is staffed at the appropriate times for every project.

You can hear directly from one of our specialist B2B interviewers, and find out what it's like to work in this specialist team, through the following link; DJS B2B telephone interviewer. Or to find our more about Michelle's team, head over to the CATI team leaders page. 

Telephone Surveys Market Research Case Studies

Large Scale Customer Satisfaction Research: We are currently engaged in a major piece of customer satisfaction tracking research for a large consumer facing organisation. As part of this research, our telephone interviewers carry out NPS research with customers between Monday and Saturday. Fresh sample for this project is sent to our operations team on a daily basis via a secure system, and aggregated results are automatically returned to the client at the close of research on each day.

Engaging Specific Stakeholders: We have completed numerous projects which have involved research with hard to reach audiences and specific stakeholders. A good example of this is our research for the Yorkshire and Humber Assembly for which we were tasked with contacting members of Local Authorities, Chambers of Commerce, Universities, Jobcentres and numerous other stakeholders from the public and private sectors. Following our research, our client had the following to say:

"The DJS team were incredibly professional and accommodating. They were also able to produce a well-written and evidenced report in a quick time. We received excellent feedback on the conduct and friendly nature of the DJS team and have since recommended DJS to our colleagues in other regions. We would therefore be more than happy to work with DJS again."