Survey finds 60 per cent of Brits are still finding energy bills confusing

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6th May 2016 11:24 - Utilities

According to new utilities market research, electricity and gas bills are still confusing for 60 per cent of British people, with energy providers voted as the suppliers with the most bewildering statements.Survey finds 60 per cent of Brits are still find energy bills confusing

Of the respondents, approximately 50 per cent said that their utilities statements have not appeared to have gotten any clearer, despite reforms in 2014 making it compulsary for energy companies to make their bills clearer, including adding details of the provider’s cheapest tariff.

As part of the market research, in excess of 2,000 British people were surveyed by comparison website, uSwitch.

It was also revealed that the respondents had not noticed the addition of the details of their provider’s cheapest tariff on their statements. Of the respondents who said that they had noticed the addition of the cheapest tariff on their statement, less than 50 per cent used the details to switch providers.

Last month, an alternative report by the Competition Market Authority revealed that British households are overpaying on their energy bills by £1.7billion on average per year

The report also revealed that some 70 per cent of the Big Six’s customers were on standard variable tariffs, which are generally the most expensive. By switching tariffs, these customers could save more than £300.

The Competition Market Authority’s report also suggested that the Big Six take their existing customers for granted.

The uSwitch survey also revealed that energy providers are the suppliers most likely to send confusing bills, closely followed by water companies, mortgage lenders, councils, phone companies and credit card lenders.

It was also discovered that young people are very confused about their gas and electricity bills, with 68 per cent of 18 to 35 year olds revealing that they are mystified by their energy bills.

On the other hand, the older generation were found to understand their utilities statements better, however, 62 per cent of those aged 35-54 and more than 50 per cent of those aged over 55 still do not understand their energy bills.

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