Customer Profiling Market Research
Our team has extensive experience of carrying out customer profiling surveys and customer satisfaction surveys.
Most of our detailed profiling work has centred on projects for Housing Associations, including STATUS surveys, resident profiling / satisfaction, and ad-hoc research. Our customer satisfaction work has been much broader having conducted consumer and business to business projects within a number of industry sectors. Please see customer insight for further information.
Our team has managed housing association research projects nationwide for clients including The Guinness Trust, Harvest Housing, Ealing Family, and the Riverside Group.
“The customer analysis undertaken by DJS Research has proved invaluable for our organisation, it has had considerable impact both internally and has gained a wider audience by dissemination amongst National Housing Conference delegates.
We are currently evaluating how to fully implement these pioneering research findings in future customer recruitment and retention strategy. We would have no hesitation in commissioning DJS Research in the future nor recommending them to others." The Riverside Group:
Housing Management Consultants:
“We commissioned DJS Research to conduct a market research project concentrating on a specific borough of London. The deliverables from this were to provide our firm with the raw data collected from the survey in a number of file formats. Due to the circumstances in which this project arose, the turn around time from start to finish was particularly short and very little lead time was given for DJS to prepare prior to beginning the survey.
DJS delivered comprehensive accurate results prior to the deadline we set, were flexible in their approach to our business relationship and provided excellent customer service throughout. I would like to thank you for all your hard work and look forward to working with you again in the future."