Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

AELP (July 2016)

"DJS Research provided a comprehensive, reliable and flexible service. I consider them a 'safe pair of hands'. In my view, the look and feel of their online surveys is as good or better than many other research agencies."

Hospitality industry (May 2016)

"Both Faye and Elliot took the time to listen to our objectives as well as add their much needed expertise where they thought it appropriate. Alongside making themselves available to answer any ongoing questions we had, they produced a final product above and beyond that of expectation. Very much look forward to working with them in the future."

Agricultural Education Charity (April 2016)

"Working with DJS research has been easy and enjoyable throughout. They really took the time to understand our sector and this has resulted in a thoughtful discussion of the literature that has required very little input or adjustment from us. Communication, timeliness and attention to detail has been faultless - I look forward to working with them again."

WorldSkills UK (April 2016)

"DJS have been a real pleasure to work with. Professional and friendly, they understood the brief and assets we were evaluating and hit the ground running. They worked efficiently and quickly and satisfied a large brief within a short space of time. The final report was very thorough and in a user-friendly format that managed to demonstrate the complexity of some of the findings. I would definitely recommend them and will look to work with them again on our next research project."

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