Customer Satisfaction Survey By DJS Research Ltd

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DJS Research Ltd Promotes Charlotte Sykes to Research Manager
Mon, 29th Apr 2013
DJS Research Ltd is pleased to announce the promotion of Charlotte Sykes to Research Manager. ... Read More

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Market Research Insights

Automotive Market Research Reveals Top Rated Car Models and Manufacturers
Fri, 24th May 2013

The latest automotive customer satisfaction survey by magazine WhatCar?, which garnered the ratings of 16,000 vehicle owners, has ......Read More
Android and iOS Account For Majority of Smartphone Operating System Market
Thu, 23rd May 2013
Figures from recent telecoms market research by IDC suggest that Android has moved ahead as the leading ......Read More
New Research Suggests European Smartphone Users Face Price Disparities Compared to UK
Thu, 23rd May 2013
New research in to smartphone tariffs has suggested that, in markets without a ‘maverick’ competitor – such ......Read More
Mobile Phone Users Calling For "Sponsored" Bills, Says Market Research
Thu, 23rd May 2013
Telecoms market research carried out by Guavus, a big data analytics company, has suggested that there is ......Read More
Survey Discovers UK Brands Struggling to Retain Customer Loyalty
Wed, 22nd May 2013

The latest Advertising and Media Market Research by Epsilon has discovered that UK brands are finding it difficult ......Read More
Survey Sees Majority of Britons Spending Their Summer Holiday Locally
Mon, 20th May 2013

Market research by budget hotel operator Travelodge, which questioned 3,000 British adults, has revealed that as many as ......Read More
Consumer Survey Reveals Highest and Lowest Rated High Street Brands
Fri, 17th May 2013

A new survey by consumer watchdog Which? has uncovered the best and worst rated High Street stores in ......Read More
Survey Analysis Shows Pirate Downloaders Also Buy the Most Online Content
Wed, 15th May 2013

A follow-up analysis of market research conducted by Government watchdog Ofcom has revealed some interesting results about pirate ......Read More
Electric Car Market Seems Unlikely To Accelerate, Suggests Research
Tue, 14th May 2013
Recent news in the electric car industry has led some analysts to voice disbelief in Barack Obama's target of ......Read More
Study Shows Western Europe's Main Dealer Count Declined in 2012
Tue, 14th May 2013
Research by ICDP (based in the UK) has suggested that the collapse in demand for cars in Western Europe ......Read More

Customer Satisfaction Survey And Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.

Results from our clients are extremely positive. Currently (February 2013) 92% of our clients since 2001 are very satisfied with our service with the remainder saying they are satisfied. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Lots of older testimonials can be found on our previous website here: Older Testimonials

Imperial College (Dec 2010)

"The research project that DJS Research completed for Imperial College Business School was a huge success in advising us on the viability of launching a new programme. I found them to be extremely flexible given our very tight deadline and very responsive to our needs. It has been a pleasure working with them and I would definitely recommend them to others".

Abacus (Nov 2010)

"From the inception of the project, DJS has acted in a professional, courteous manner and given us the confidence to carry out this project. Upon delivery of the results, we received more insight than expected and would wholeheartedly recommend DJS to any business looking to initiate a similar research project"

Ebico Ltd (Oct 2010)

"The brief was well understood, research approach was very professional and results were pleasing"

Bako North Western (Sept 2010)

"DJS Research have successfully demonstrated how a professional Market Research study should be conducted. They have been a pleasure to deal with throughout the entire process and have provided Bako North Western with an insightful and quality analysis on all areas of the business"

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