Customer Satisfaction Survey By DJS Research Ltd

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Wed, 12th Jun 2013
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Market Research Insights

Transport Market Research Finds Commuters Annoyed Over London Train Delays
Wed, 19th Jun 2013
A poll by Passenger Focus has demonstrated a drop in London commuter satisfaction levels due to late-running trains.

While ......Read More
Market Research Finds University Offers Ignore Social Background
Wed, 19th Jun 2013
Market research findings suggest that many UK universities do not consider candidates’ backgrounds when offering places; it ......Read More
Charities in Scottish Carer Support Plea Following Survey Findings
Wed, 19th Jun 2013
Charities are urging GPs, health and social care staff and the Scottish government to ensure more support ......Read More
Market Research Shows Efficient Internet Access is Crucial to Britons
Tue, 18th Jun 2013
A survey carried out by networking products provider TP-LINK has demonstrated how important efficient Internet access is to the ......Read More
Market Research Shows Employers Calling For Graduates With Work Experience
Tue, 18th Jun 2013
An education survey of 18,000 university leavers undertaken by The High Fliers has discovered that university graduates ......Read More
Survey Shows Benefits of Car Rental Trend
Fri, 14th Jun 2013
A survey conducted on behalf of the British Vehicle Rental and Leasing Association (BVRLA), which questioned 3,700 car rental ......Read More
Poll Highlights Consumer Confusion over Energy Efficiency Technologies
Wed, 12th Jun 2013
Utility market research commissioned by Rexel Northern European Zone has shown that as many as nine in ten Britons ......Read More
Opinion Survey Finds Rise in Consumer Satisfaction with Online Shopping
Tue, 11th Jun 2013
Retail market research conducted on behalf of UPS has revealed that the majority of Britons now prefer to shop ......Read More
Survey Sees Facebook Popularity Drop Plus Public Dislike of Social Media Marketing
Mon, 10th Jun 2013
A new survey by YouGov indicates that Facebook’s massive nine-year popularity is showing signs of waning – UK users ......Read More
Survey Finds UK Entrepreneurs on the Rise
Fri, 7th Jun 2013
Professional services market research by online freelancer platform PeoplePerHour, which questioned 400,000 self-employed workers, has discovered the top entrepreneurial ......Read More

Case Study
Savills

Sectors: Professional Services
Service(s): Face to Face, Qualitative, Quantitative, Telephone Surveys
Approach(es): Business 2 Business, Consumer, Product Development and Proposition Testing

The Challenge

“Savills is a leading global real estate service provider… offering a broad range of specialist consultancy and transactional services around the world.”

DJS Research regularly assists Savills by providing empirical data in support of its planning application processes. Since 2009, DJS has conducted tens of projects in various regions of the UK, relating to proposed large scale developments and local residents’ attitudes thereto. As always, critical to the success of the projects is the accuracy of the data we produce, and the robustness of the methodological approach, with findings often being subject to legal scrutiny.

The Approach

Our approach to projects of this kind is slick and well-honed resulting in short lead times for deliverables. Savills approach DJS with a defined target region and a draft questionnaire, DJS then provides consultancy on the workability of the project, before conducting the fieldwork and returning cleaned data tables in a very short space of time.

Our work with Savills has been conducted using both telephone interviewing and face-to-face methodologies, with projects in the main being performed on a field and tab basis.

The Results

DJS Research provides Savills with clear and accurate data tabulations, tailored to the individual requirements of each project. Our longstanding relationship with Savills is testament to the quality of our outputs, the accuracy and high standard of the data we provide, and our ability to tailor our approach to suit the needs of our clients.