Case Study
Islington Borough Council

Sectors: Public Consultation
Local Government
Service(s): Data Processing and Analysis, Face-to-face, Interpretation and Reporting, Project Design, Quantitative
Approach(es): Consumer, Customer Insight, Public Consultation

The Challenge

  • Ensure that the urban lighting schemes that Islington Council have introduced in three areas around the Borough have been effective and represent value for money.
  • Investigate the effectiveness of each lighting project to understand what residents and visitors think of them, and whether they have improved the quality of the environment in each area.
  • To feed into this the research needed to meet the following objectives:
    • To understand topline perceptions of the lighting project - what do they think of it?
    • To investigate the impact of the lighting project in improving the quality of the environment in each area. 
    • To identify whether it is felt that the Borough would benefit from additional lighting schemes, and understand where these should be
    • To provide a picture of overall opinion of the lighting project – has it improved the street environment?

The Approach

  • Survey carried out on street using face-to-face interviews lasting approximately 5 minutes. 
  • Interviews conducted in the Finsbury Park area – questions to gauge the impact of the improved lighting.
  • Survey participants comprised of a mix of gender, ages, SEG and ethnicity.
  • Passers by screened to ensure that they have not visited the area for the first time that day (to ensure we captured views of those able to make a ‘before’ and ‘after’ comparison).
  • All interviews carried out between 7.30pm-9.30pm

The Results

  • More than half of those surveyed stated that they had noticed the new lighting (unprompted).
  • Feedback suggested that prior to the introduction of the new lighting, many local residents felt that the area was dark and potentially unsafe.
  • The vast majority of those surveyed stated that they felt that the new lighting had improved the street environment overall.
  • Furthermore, ratings and feedback suggest significant perceived improvements as a result of the new lighting, particularly in terms of:
    • Making the area look better and giving it a stronger identity
    • Making the area feel safer – felt likely to reduce crime
  • The majority of those surveyed felt that other areas could benefit from improved lighting, in particular Finsbury Park.
  • Suggestions for further improvement generally related to introducing more/brighter lighting to specific areas.
Islington Borough CouncilLogo


"DJS were friendly and helpful throughout the course of the work. They turned around good quality research findings within an extremely tight timeframe".

Senior Transport Planner, Islington Borough Council

© DJS Research 2024