Customer Satisfaction Survey By DJS Research Ltd

Search

Get In Touch

Comments:
Name:
Company:
Email:
Phone:

Approved Suppliers For...

DJS News

DJS Research Ltd Promotes Charlotte Sykes to Research Manager
Mon, 29th Apr 2013
DJS Research Ltd is pleased to announce the promotion of Charlotte Sykes to Research Manager. ... Read More

E-News Sign up

Name:
Email:

Market Research Insights

Automotive Market Research Reveals Top Rated Car Models and Manufacturers
Fri, 24th May 2013

The latest automotive customer satisfaction survey by magazine WhatCar?, which garnered the ratings of 16,000 vehicle owners, has ......Read More
Android and iOS Account For Majority of Smartphone Operating System Market
Thu, 23rd May 2013
Figures from recent telecoms market research by IDC suggest that Android has moved ahead as the leading ......Read More
New Research Suggests European Smartphone Users Face Price Disparities Compared to UK
Thu, 23rd May 2013
New research in to smartphone tariffs has suggested that, in markets without a ‘maverick’ competitor – such ......Read More
Mobile Phone Users Calling For "Sponsored" Bills, Says Market Research
Thu, 23rd May 2013
Telecoms market research carried out by Guavus, a big data analytics company, has suggested that there is ......Read More
Survey Discovers UK Brands Struggling to Retain Customer Loyalty
Wed, 22nd May 2013

The latest Advertising and Media Market Research by Epsilon has discovered that UK brands are finding it difficult ......Read More
Survey Sees Majority of Britons Spending Their Summer Holiday Locally
Mon, 20th May 2013

Market research by budget hotel operator Travelodge, which questioned 3,000 British adults, has revealed that as many as ......Read More
Consumer Survey Reveals Highest and Lowest Rated High Street Brands
Fri, 17th May 2013

A new survey by consumer watchdog Which? has uncovered the best and worst rated High Street stores in ......Read More
Survey Analysis Shows Pirate Downloaders Also Buy the Most Online Content
Wed, 15th May 2013

A follow-up analysis of market research conducted by Government watchdog Ofcom has revealed some interesting results about pirate ......Read More
Electric Car Market Seems Unlikely To Accelerate, Suggests Research
Tue, 14th May 2013
Recent news in the electric car industry has led some analysts to voice disbelief in Barack Obama's target of ......Read More
Study Shows Western Europe's Main Dealer Count Declined in 2012
Tue, 14th May 2013
Research by ICDP (based in the UK) has suggested that the collapse in demand for cars in Western Europe ......Read More

Case Study
Cunningham Lindsey

Sectors: Financial Services
Service(s): Data Processing and Analysis, Depth Interviews, Face to Face, Interpretation and Reporting, Project Design, Qualitative, Quantitative, Telephone Surveys
Approach(es): Business 2 Business, Customer Insight

The Challenge

Cunningham Lindsey UK is one of the largest claims management and loss adjusting businesses in the UK – with a client base that predominantly services the insurance industry.

There was an acknowledgement within Cunningham Lindsey UK that there was a need for objective insight into how clients perceive the company.

An initial client satisfaction survey was conducted in 2004 and Cunningham Lindsey UK was keen to conduct another survey and monitor client satisfaction over time.

The overall objective was:

“To measure client perceptions of the service provided by Cunningham Lindsey UK and their expectations from a claims management and loss adjusting provider.”

The Approach

DJS Research Ltd was commissioned to conduct the research in 2007/2008 and conducted both qualitative and quantitative research with Cunningham Lindsey UK clients.

The Results

Offering a good service and working in partnership is key for this market place.

Cunningham Lindsey UK do offer a good service and work in partnership with their clients and clients are satisfied with the service they receive.

Analysis was undertaken to create a strategic priority matrix for Cunningham Lindsey UK. The matrix highlighted recommendations for improvements, which would differentiate Cunningham Lindsey UK further from the competition.

Testimonial

"The service from DJS was flexible, professional and resulted in a very useful piece of research with the final report combining information and insight".

Cunningham Lindsey